At MLM Cosmo, we strive to ensure your complete satisfaction
with every purchase. If for any reason you are not satisfied with your order,
our Returns and Exchanges policy is designed to make the process simple and
hassle-free.
1. Return Policy.
- Eligibility: Products can be returned within 14 days of
receipt, provided they are in their original, unused, and unopened condition,
with all packaging and seals intact.
- Non-Returnable Items: Due to hygiene and safety reasons,
certain items such as opened skincare products, cosmetics, and personal care
items cannot be returned unless they are defective or damaged upon arrival.
- Defective or Damaged Items: If you receive a defective or
damaged product, please contact us immediately at [insert customer service
email/phone number]. We will arrange for a replacement or refund as per your
preference.
2. Exchange Policy.
- Eligibility: Exchanges are available for products of equal
or lesser value, provided the items meet the return eligibility criteria
mentioned above.
- Process: To initiate an exchange, please contact our
customer service team with your order details. We will guide you through the
process and arrange for the exchange.
3. How to Return or Exchange an Item.
- Contact Us: Before returning any item, please reach out to
our customer service team at +971 766 7663 to receive return
authorization and instructions.
- Return Shipping: Customers are responsible for return
shipping costs unless the return is due to a defective or incorrect product. We
recommend using a trackable shipping method to ensure your return is received.
- Refund Processing: Once we receive your returned item and
confirm it meets our return criteria, we will process your refund within 5-7
business days. Refunds will be issued to the original payment method.
4. Important Notes.
- Final Sale Items: Items marked as "Final Sale"
or "Clearance" are not eligible for return or exchange.
- Custom Orders: Customized or personalized products are
non-returnable unless they are defective or damaged.
5. Customer Support.
- If you have any questions or need assistance with your
return or exchange, our customer support team is here to help. Please contact
us at
MLM International Trading
TRN:104548077700003
Trade Center- Trade Center1
Nassima Tower - Office#1701
Dubai- United Arab Emirates
email: info@mlmcosmo.com
Tel: +971 54 766 7663
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